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If you're having trouble reaching hoyolab.com even though it appears to be up, try these steps:

Browser Fixes

• Press Ctrl+Shift+R (or Cmd+Shift+R on Mac) to force a full refresh
• Clear your browser cache and cookies for this site
• Try opening the site in an incognito/private window
• Try a different browser (Chrome, Firefox, Safari, Edge)

DNS & Network Fixes

• Flush your DNS cache — on Windows: ipconfig /flushdns
• Try switching to a public DNS: 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google)
• Check if the site works on your mobile data — if it does, the problem is your ISP or router
• Restart your router/modem

Still Not Working?

• The site may be blocking your IP address or country
• Your ISP might be having routing issues to this specific server
• Try accessing the site using a VPN or proxy service

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